Refund policy

Last updated: September 27, 2026

We want you to love your HomeCozey lights. If something isn't right, here is exactly how returns and refunds work.

Contact us first

Email support@homecozey.store with your order number before sending anything back. We reply within 1–2 business days.

Damaged, defective or wrong item (always free)

If your item arrives damaged, stops working within 30 days of delivery, or isn't what you ordered, email us within 30 days of delivery with your order number and a photo or short video of the issue. We will send a free replacement or give you a full refund to your original payment method, your choice. You never pay return shipping in these cases, and in most cases you won't need to send the item back.

Change of mind (30-day returns)

You can return an unused item in its original packaging within 30 days of delivery for a refund of the item price.

Contact us first to receive the return address. Returns sent without contacting us can't be matched to your order.
Return shipping is paid by the customer. Please use a trackable shipping method.
No restocking fees. Original shipping was free, so nothing is deducted for it.

Refunds

Once we receive and check your return (or approve a damaged/defective claim), we will email you and issue the refund to your original payment method within 5 business days. Your bank may take a few extra days to show it.

Lost or late orders

If your order hasn't arrived within 30 days of the order date, or tracking shows no movement for 10 business days, contact us and we will reship it or refund you in full.